purchased thirty-one Internet postage patents from e-stamp. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. If you're using an auction management service or software, Endicia integrates. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. worst exprience! if you have other choices consider them before working with this messy company.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. spent 4 hours!!!!!!! waiting for their "Tier 2" security dept. but even then from some weird reason they put a hold on my account so i cant add postage funds to my account. i had to close my account and open a new one. Even when i agreed to that they couldnt switch me to the more expensive plan before the billing cycle ends which was in a month from then. i had to change my 9.95/month plan to a 17.95 plan just to find out that my issues still arent solved and i actaully need the 24.95/month plan. they seem not to be trained enough about their products and pricing. i called to find out the reason and spent a total of more than 5 hours received different answers to my only question without anyone who can just tell me what the issue is. I've been a customer of Endicia for the past 4 years but the past week turned really sour when i found out some of the feature they used to offer under my plan were taken off. We are switching to a much better shipper with better reviews and customer service that wasn't trained by three-toed sloths. They will attempt to convince you it is your issue. They will do everything they can to NOT refund your account for returned packages caused by their errors. BS- 2 out of 25 packages were not signed. The final rep said "This is your problem because you aren't signing and dating your customs forms". The first 2 reps said that this is a known issue due to the fact that sometimes Endicia's system recycles USPS Tracking Numbers. I was put on hold for approximately 90 minutes out of the 2.25 hors I was on with them. I thought we had a bad connection but was told there is a delay for recording purposes. There is a weird 7 second delay in their phone system. After 2.25 hours on the phone with their non existent customer support, being transferred to 3 different "Superiors" and dealing with their bizarre phone system I have the following thoughts- 1. USPS told us that it was an Endicia issue. In November, 2021 we began to receive 90% of our international packages back from the PO due to duplicate tracking numbers. Its USPS mailing solutions enable its customers to print electronic postage using only a personal computing device, printer and Internet connection.We used Endicia Internet Postage integrated into the excellent BigCommerce web client for our busy web store for a couple years with no issues. It offers its United States Postal Service (USPS)-approved solutions to mail and ship a variety of domestic and international mail pieces and packages through the USPS. The Metapack segment offers multi-carrier enterprise-level shipping software solutions to e-commerce retailers and brands in Europe. 's customers are primarily located in the United States. The segment includes the brand names, Endicia, ShippingEasy, ShipEngine, ShipStation and ShipWorks. It operates through segments such as and Metapack. The Company offers mailing and shipping products and services to its customers under the brand names, Endicia, Metapack, ShippingEasy, ShipEngine, ShipStation, and ShipWorks. is a provider of Internet-based mailing and shipping solutions in the United States.
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